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Employment
ACADEMIC EXCELLENCE IN A CHRIST-CENTERED ENVIRONMENT
Available Jobs
Non-Discrimination Statement
Central Baptist College does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs, activities, or hiring process. Inquires regarding the non-discrimination policy should be directed to: Dana Dowdy, Director of Human Resources, Human Resources Department, Watkins Academic Building, 1501 College Ave., Conway, AR 72034; (501) 205-8910
Adjunct Faculty
Central Baptist College is currently seeking adjunct faculty members to teach undergraduate courses in various disciplines. The ideal candidate will demonstrate a commitment to excellence in teaching, student engagement, and the mission of Central Baptist College.
Position Responsibilities:
• Teach assigned undergraduate courses in accordance with departmental curriculum.
• Facilitate student learning through engaging lectures, discussions, and interactive assignments.
• Utilize Canvas and Zoom effectively to support course delivery and student engagement. • Assess and provide timely feedback on student performance.
• Uphold the mission and values of Central Baptist College in all aspects of teaching and student interactions.
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Qualifications:
• Strong knowledge base in a relevant discipline with a commitment to high academic standards and student success.
• Excellent communication and interpersonal skills.
• Willingness to support and uphold the mission of Central Baptist College.
Required Qualifications:
• Master’s degree in the relevant field of study (Doctoral degree preferred).
• Preference will be given to candidates with prior college-level teaching experience.
• Ability to pass a background check.
• All applicants must support the Christian identity of the College and demonstrate a mature faith, Christian lifestyle, and belief in Baptist doctrine.
Application Process: Qualified applicants should complete the online application and submit the following: 1. Current resume 2. Statement of faith Applications should be sent to HR@cbc.edu. Please note that non-listed references may be contacted as part of the hiring process.
Dishwasher
Job Functions
Washing dishes
Taking out Trash
Cleaning floors
Cleaning Fryers
Must be able to lift 50lbs
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Job Application
Qualified candidates should complete a CBC Employment Application online and send a current resume to hr@cbc.edu. CBC Human Resources 1501 College Ave, Conway, AR 72034. Non-listed references may be contacted
Behavioral Science Faculty
The full-time faculty member at Central Baptist College is responsible for delivering high-quality instruction, fostering student success, and contributing to the academic integrity of their department. Faculty members are expected to teach 15 credit hours per semester, engage in academic advising, assess course outcomes, and support institutional retention and recruitment efforts. This position requires commitment to Christian faith integration, student-centered learning, and continuous professional development.
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Key Responsibilities
Teaching & Course Assessment
· Teach 15 credit hours per semester, ensuring alignment with departmental and institutional learning objectives.
· Develop and maintain organized course materials that align with student learning outcomes.
· Utilize effective teaching methodologies to enhance student learning and engagement.
· Assess student achievement of course learning outcomes and implement improvements based on assessment data.
· Effectively utilize the institution's Learning Management System (LMS) for course content delivery and student progress tracking.
Student Engagement & Advising
· Provide academic advising to assigned students, supporting their educational and career goals.
· Use Dropout Detective as a retention tool to monitor student progress and proactively address academic concerns.
· Encourage student engagement through mentorship and active participation in academic and extracurricular activities.
· Address student concerns in a timely and professional manner, fostering a positive learning environment.
Institutional & Departmental Contribution
· Assist in achieving departmental goals and initiatives as directed by the department chair.
· Participate in departmental meetings, curriculum development, and institutional assessment efforts.
· Collaborate with colleagues on program development and interdisciplinary initiatives.
· Maintain compliance with accreditation standards, institutional policies, and regulatory requirements.
Professional Development & Continuous Improvement
· Engage in professional development activities to enhance teaching effectiveness and curriculum delivery.
· Set annual professional goals and assess progress in consultation with the department chair.
· Participate in faculty evaluations and use feedback for continuous improvement.
Qualifications:
· A Doctorate (Ph.D., Psy.D., or Ed.D.) in Counseling Psychology, Clinical Psychology, Experimental Psychology, Counselor Education & Supervision, Social Work or a closely related Behavioral Science discipline (e.g., Counselor Education, Social Work) from a regionally accredited institution.
· Excellent interpersonal, communication, and problem-solving skills
· Commitment to the integration of Christian faith and academic excellence in a Christ-centered learning environment
Preferred Qualifications:
· Licensure as a Professional Counselor (LPC) or Psychologist
· Experience in the field of forensic psychology or related areas
· Prior teaching experience in higher education
Application Process:
Qualified applicants should complete the online application and submit the following:
· Current resume
· Statement of faith
· Official transcripts
Applications should be sent to HR@cbc.edu. Please note that non-listed references may be contacted as part of the hiring process.
Bus Driver
Job Description:
The Bus Driver is responsible for operating vehicles used to transport student athletes over specified routes to athletic games and competitions
Responsibilities:
· Inspects vehicle prior and after each use to ensure proper and safe operations
· Transports student athletes over specified routes to athletic games and competitions
· Flexibility with overnight trips and extended trips at irregular hours
· Works with Athletic Director for scheduling trips
· Perform any other related duties as assigned by the Athletic Director or other appropriate administrators
Qualifications:
· Current commercial drivers license with all necessary endorsements to operate all vehicles
· Must be willing to submit to background checks, including criminal and traffic records checks
· Must maintain valid medical clearance
· Compliance training also required through insurance carrier
Business Adjunct Faculty
Central Baptist College is currently seeking face-to-face adjunct faculty members to teach undergraduate courses in the Business department. The ideal candidate will demonstrate a commitment to excellence in teaching, student engagement, and the mission of Central Baptist College.
Courses include:
•CPS 3300 Management Information systems
•MGT 3300 Principles of Management
•BUS 3323 Business communications
Position Responsibilities:
•Teach assigned undergraduate courses in accordance with departmental curriculum. •Facilitate student learning through engaging lectures, discussions, and interactive assignments.
•Utilize Canvas and Zoom effectively to support course delivery and student engagement. •Assess and provide timely feedback on student performance.
•Uphold the mission and values of Central Baptist College in all aspects of teaching and student interactions.
Qualifications: 
•Strong knowledge base in a relevant discipline with a commitment to high academic standards and student success.  •Excellent communication and interpersonal skills.  •Willingness to support and uphold the mission of Central Baptist College. 
Required Qualifications: 
•Master’s degree in the relevant field of study (Doctoral degree preferred). 
•Preference will be given to candidates with prior college-level teaching experience. 
•Ability to pass a background check. 
•All applicants must support the Christian identity of the College and demonstrate a mature faith, Christian lifestyle, and belief in Baptist doctrine.   
Application Process: 
Qualified applicants should complete the online application and submit the following:  1.Current resume 
2.Statement of faith 
Applications should be sent to HR@cbc.edu. Please note that non-listed references may be contacted as part of the hiring process.
Building & Grounds Maintenance technician
Position Summary
The Building & Grounds Maintenance Technician is responsible for the overall maintenance, repair, cleanliness, and appearance of campus buildings and grounds. This position combines hands-on facility maintenance, custodial responsibilities, and groundskeeping to ensure a safe, functional, and welcoming environment for students, staff, and visitors.
Essential Job Functions
Facility Maintenance & Repairs
· Perform routine inspections of building exteriors (roof, façade, drainage systems)
· Conduct light carpentry, plumbing, electrical, drywall, and painting repairs.
· Repair wear and damage to buildings, fixtures, and equipment
· Service common area appliances, plumbing, and electrical systems
· Perform minor HVAC maintenance and repairs (filters, motors, basic troubleshooting)
· Maintain working knowledge of:
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Power and water shutoffs
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Fire systems (extinguishers, hydrants, alarms, pumps)
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Generators and emergency systems
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Work Orders & Operations
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Generate, prioritize, and complete maintenance work orders.
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Maintain accurate daily logs of completed tasks.
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Evaluate repair needs and submit cost estimates and reports.
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Coordinate with and assist outside contractors on-site.
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Submit requests for specialized maintenance when required.
Custodial Responsibilities
· Clean and sanitize restrooms, kitchens, and common areas.
· Sweep, mop, vacuum floors, and clean carpets
· Empty trash receptacles and maintain cleanliness of containers.
· Clean windows, sills, furniture, and surfaces
· Maintain janitorial closets and equipment in safe, organized condition.
· Restock supplies in restrooms and common areas.
· Follow cleaning checklists to maintain high standards.
Grounds Maintenance
· Mow lawns, trim hedges, edge walkways, and control weeds
· Maintain flower beds and landscaping appearance.
· Clean parking lots, sidewalks, and exterior areas
· Remove debris and ensure campus grounds are presentable.
Event Support
· Set up and tear down for campus events and ministries.
· Open and secure buildings as needed for events.
· Provide general support to ensure event readiness.
Safety & Compliance
· Ensure proper storage, labeling, and use of chemicals.
· Maintain updated Safety Data Sheets (SDS)
· Follow OSHA safety standards and procedures.
· Utilize appropriate personal protective equipment (PPE)
· Ensure hazardous materials are properly secured and disposed of.
Inventory & Supplies
· Order, track, and maintain inventory of maintenance and custodial supplies.
· Manage tools, equipment, light bulbs, ceiling tiles, and other materials.
· Monitor supply usage and stay within budget guidelines.
General Requirements
· Proven handyman experience with working knowledge of:
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Plumbing, electrical, carpentry, and general maintenance
· Ability to operate basic tools and maintenance equipment.
· Strong organizational and time management skills
· Ability to prioritize multiple tasks and work both independently and on a team.
· Strong communication and customer service skills
· Computer literacy for work order systems and reporting
· Dependable transportation and valid driver’s license
Physical Requirements
· Ability to lift up to 50 pounds.
· Ability to stand and/or walk for extended periods (90%+ of the workday)
· Full use of hands, arms, and legs for physical labor
Qualifications
· High School Diploma or GED required.
· Minimum of 5 years of maintenance, facilities, or related experience preferred.
Professional Expectations
· Maintain a professional appearance and demeanor at all times.
· Represent Central Baptist College with integrity and excellence.
· Demonstrate a strong work ethic and attention to detail.
· Contribute positively to team culture and campus environment.
Application Process
Qualified applicants should complete the online application and submit the following to hr@cbc.edu :
1. Current resume
2. Statement of faith
Please note that non-listed references may be contacted as part of the hiring process.
Accounting Faculty
Position Summary
The full-time faculty member at Central Baptist College is responsible for delivering high-quality instruction, fostering student success, and contributing to the academic integrity of their department. Faculty members are expected to teach 15 credit hours per semester, engage in academic advising, assess course outcomes, and support institutional retention and recruitment efforts. This position requires commitment to Christian faith integration, student-centered learning, and continuous professional development.
Key Responsibilities
Teaching & Course Assessment
•Teach 15 credit hours of in-person courses per semester, ensuring alignment with departmental and institutional learning objectives.
•Develop and maintain organized course materials that align with student learning outcomes.
•Utilize effective teaching methodologies to enhance student learning and engagement.
•Assess student achievement of course learning outcomes and implement improvements based on assessment data.
•Effectively utilize the institution's Learning Management System (LMS) for course content delivery and student progress tracking.
Student Engagement & Advising
•Provide academic advising to assigned students, supporting their educational and career goals.
•Use Dropout Detective as a retention tool to monitor student progress and proactively address academic concerns.
•Encourage student engagement through mentorship and active participation in academic and extracurricular activities.•Address student concerns in a timely and professional manner, fostering a positive learning environment.
​
Institutional & Departmental Contribution
•Assist in achieving departmental goals and initiatives as directed by the department chair.
•Actively participate in departmental meetings, curriculum development, and institutional assessment efforts.
•Collaborate with colleagues on program development and interdisciplinary initiatives.
•Maintain compliance with accreditation standards, institutional policies, and regulatory requirements.
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Professional Development & Continuous Improvement
•Engage in professional development activities to enhance teaching effectiveness and curriculum delivery.
•Set annual professional goals and assess progress in consultation with the department chair.
•Participate in faculty evaluations and use feedback for continuous improvement.
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Qualifications:
•Required: Master’s degree in accounting or related field.
•Strong interpersonal, communication, and problem-solving skills.
•Commitment to integrating Christian faith with academic excellence in a Christ-centered environment.
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Preferred Qualifications:
•Doctorate in related field.
•CPA (Certified Public Accountant) or other relevant professional certification.
Professional experience in accounting, auditing, taxation, or financial analysis.
•Prior teaching experience in higher education
Application Process:
Qualified applicants should complete the online application and submit the following:
•Current resume
•Statement of faith
•Official transcripts
Applications should be sent to HR@cbc.edu. Please note that non-listed references may be contacted as part of the hiring process.
Literature & Language arts adjunct
Position Summary: Central Baptist College is currently seeking an adjunct faculty member to teach undergraduate courses in the Department of Literature and Language Arts. The ideal candidate will demonstrate a strong commitment to excellence in teaching, meaningful student engagement, and support for the mission of Central Baptist College.
Position Responsibilities:
· Teach assigned undergraduate courses in accordance with departmental curriculum
· Facilitate student learning through engaging lectures, discussions, and interactive assignments
· Utilize Canvas and Zoom effectively to support course delivery and student engagement
· Assess and provide timely feedback on student performance
· Uphold the mission and values of Central Baptist College in all aspects of teaching and student interactions
Qualifications:
· Master’s degree in English or a related field
· Strong knowledge of the discipline and a commitment to high academic standards and student success
· Excellent communication, interpersonal, and problem-solving skills
· Commitment to integrating Christian faith with academic excellence in a Christ-centered environment
Application Process: Qualified applicants should complete the online application and submit the following:
1. Current resume
2. Statement of faith
3. Official transcripts
Applications should be sent to HR@cbc.edu. Please note that non-listed references may be contacted as part of the hiring process.
Literature & Language arts faculty
Position Summary
The full-time faculty member at Central Baptist College is responsible for delivering high-quality instruction, fostering student success, and contributing to the academic integrity of their department. Faculty members are expected to teach 15 credit hours per semester, engage in academic advising, assess course outcomes, and support institutional retention and recruitment efforts. This position requires commitment to Christian faith integration, student-centered learning, and continuous professional development.
Key Responsibilities
Teaching & Course Assessment
· Teach 15 credit hours per semester, ensuring alignment with departmental and institutional learning objectives.
· Develop and maintain organized course materials that align with student learning outcomes.
· Utilize effective teaching methodologies to enhance student learning and engagement.
· Assess student achievement of course learning outcomes and implement improvements based on assessment data.
· Effectively utilize the institution's Learning Management System (LMS) for course content delivery and student progress tracking.
Student Engagement & Advising
· Provide academic advising to assigned students, supporting their educational and career goals.
· Use Dropout Detective as a retention tool to monitor student progress and proactively address academic concerns.
· Encourage student engagement through mentorship and active participation in academic and extracurricular activities.
· Address student concerns in a timely and professional manner, fostering a positive learning environment.
Institutional & Departmental Contribution
· Assist in achieving departmental goals and initiatives as directed by the department chair.
· Actively participate in departmental meetings, curriculum development, and institutional assessment efforts.
· Collaborate with colleagues on program development and interdisciplinary initiatives.
· Maintain compliance with accreditation standards, institutional policies, and regulatory requirements.
Professional Development & Continuous Improvement
· Engage in professional development activities to enhance teaching effectiveness and curriculum delivery.
· Set annual professional goals and assess progress in consultation with the department chair.
· Participate in faculty evaluations and use feedback for continuous improvement.
Qualifications:
· Required: Master's degree in English or related field.
· Strong interpersonal, communication, and problem-solving skills.
· Commitment to integrating Christian faith with academic excellence in a Christ-centered environment.
Preferred Qualifications:
· Doctorate in related field.
· Prior teaching experience at the collegiate level.
Application Process
Qualified applicants should complete the online application and submit the following:
· Current resume
· Statement of faith
· Official transcripts Applications should be sent to HR@cbc.edu. Please note that non-listed references may be contacted as part of the hiring process.
Vice President for finance
Central Baptist College in Conway, Arkansas, seeks an innovative and experienced financial administrator and leader with a proven track record in the management of financial systems to serve as Vice President for Finance. Reporting directly to the President, the Vice President for Finance (VPF) serves as chief financial officer of the College. The VPF will provide strategic leadership and oversight of the College’s finance and accounting functions, business services and auxiliary enterprises, human resources, facilities and physical plant operation, and information technology.
As a member of the President’s Executive Leadership Team (ELT), the VPF will support the President and will contribute to the strategic objectives and direction of the College by providing sound and ethical fiscal planning and financial management to ensure the long-term financial stability and growth of the College.
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Key Responsibilities include:
· Provide leadership in financial planning, budgeting, and cash flow management
· Strengthen financial controls, reporting accuracy, and internal processes
· Partner with the President and Board to implement long-term financial strategies
· Oversee audits, compliance, and regulatory reporting
· Identify opportunities for cost containment and operational efficiency
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The successful candidate must demonstrate a commitment to the mission and values of Central Baptist College. They will also have a thorough understanding of Generally Accepted Accounting Principles (GAAP) and a master’s degree in business administration, business management, accounting, or related field. A minimum of five years of higher education accounting/finance related experience in a supervisory or managerial role is preferred. Designation as a Certified Public Accountant is preferred.
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The VPF is a 12-month full-time position with remuneration and benefits commensurate with experience and qualifications. A review of applications will begin immediately. The search will continue until the position is filled.
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To be considered for the position of Vice President for Finance, interested candidates must complete the online application at cbc.edu/jobs, and send a cover letter, resume (including references), and statement of faith as PDF attachments to hr@cbc.edu. Electronic submissions only. Background check required.
CUSTODIAL WORKER
Job Duties:
Our goal is to maintain well-kept, safe, healthy, and clean buildings.
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Uses checklists to ensure standards of excellence in cleaning
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Vacuums, sweeps, cleans carpets and floors
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Cleans and sanitizes bathrooms, surfaces, and furniture
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Cleans receptacles as necessary
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Cleans windowsills and windows
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Maintains janitor closets and equipment in a clean, organized, and safe manner
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Utilizes designated personal protective equipment and supplies as required
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Other routine maintenance and janitorial duties as assigned
General Requirements
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Ability to follow oral and written instructions
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Ability to prioritize multiple tasks
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Ability to work effectively with a team
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Ability to work independently as needed to support the group effort
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Basic handling knowledge of chemical cleaning products
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Must be able to walk and/or stand over 90% of the time
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Must be able to lift 50 pounds
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Must be able to use both hands, arms, and legs
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Must be able to work flexible hours, before students/staff arrive for the day
Job Specifications
Requirements: Maintain a professional appearance and demeanor at all times. Represent Central Baptist College with integrity and excellence. Demonstrate a strong work ethic and attention to detail Contribute positively to team culture and campus environment.
Preferred
High School Diploma or GED
6+ months experience
Other Duties
Perform any other related duties as assigned by the Director of Physical Plant or other appropriate administrators.
Application Process
Qualified applicants should complete the online application and submit the following to hr@cbc.edu:
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Current resume
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Statement of faith
Please note that non-listed references may be contacted as part of the hiring process.
vice president for academic affairs
Job Description
The Vice President for Academic Affairs will report directly to the President and serve on the President’s Executive Leadership Team. This is a full-time, 12-month position with benefits.
Job Duties:
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Provide leadership for the development, delivery, and evaluation of all residential and online academic programs.
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Lead academic strategic planning in alignment with the College’s Strategic Plan.
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Supervise the Dean of Academic Affairs, Registrar’s Office, Library Director, Director of Institutional Effectiveness and Academic Resources, and department chairs.
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Supervise instructional personnel and promote ongoing professional growth and development.
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Oversee recruitment, hiring, evaluation, and retention of faculty and academic staff.
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Develop and monitor academic budgets and conduct periodic program and department reviews.
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Collaborate with the Registrar and department chairs to develop the institutional course schedule.
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Promote the effective use of instructional technology and support faculty development initiatives.
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Plan and lead regular faculty meetings.
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Chair the Academic Affairs Committee, addressing policy, curriculum, assessment, and academic grievances.
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Lead the Academic Committee of the Board of Trustees by preparing agendas, presenting proposals, and providing reports.
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Serve as the institutional liaison for accreditation and ensure compliance with accrediting bodies and regulatory agencies.
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Oversee institutional reporting requirements, including serving as a keyholder for the Integrated Postsecondary Education Data System, ensuring accuracy, compliance, and timely submission of data.
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Support data-informed decision-making to evaluate outcomes and advance strategic initiatives.
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Perform other duties as assigned by the President.
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Knowledge, Skill, and Abilities
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Strong written and oral communication skills, detail-oriented, and proactive.
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Knowledge of Higher Learning Commission accreditation and federal regulations and the ability to provide leadership in maintaining compliance.
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Strong organizational and critical thinking skills.
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Proven ability to lead a team with successful outcomes.
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Proven ability to build relationships with external stakeholders, including alumni, donors, and community leaders.
Qualifications
An earned doctoral degree from a regionally accredited university is required. The successful candidate should have a distinguished record of scholarship, teaching, and academic leadership. Experience in strategic planning, curriculum development, and faculty recruitment preferred. The candidate must support the Christian identity of the college and demonstrate mature faith, a Christian lifestyle, and a strong belief in the Baptist doctrine.
​Job Application
Qualified applicants should complete the online application at cbc.edu/jobs and submit a current curriculum vitae, a cover letter, and the names and contact information for three professional references to ddowdy@cbc.edu. Electronic submissions only. Background check required.
Application review will begin immediately and will continue until the position is filled.
physical science adjunct
Position Summary
Central Baptist College is seeking an adjunct faculty member to teach Physical Science for General Education (PHY1404) in the Department of Natural Sciences & Mathematics. This course has a lecture and lab component. The ideal candidate will demonstrate a commitment to excellence in teaching, student engagement, and the mission of Central Baptist College.
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Position Responsibilities:
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Teach assigned undergraduate courses in accordance with the departmental curriculum.
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Facilitate student learning through engaging lectures, discussions, interactive assignments, and laboratory experiments.
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Utilize Canvas effectively to support course delivery and student engagement.
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Assess and provide timely feedback on student performance.
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Uphold the mission and values of Central Baptist College in all aspects of teaching and student interactions.
Qualifications:
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Strong knowledge base in the relevant discipline with a commitment to high academic standards and student success.
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Excellent communication and interpersonal skills.
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Willingness to support and uphold the mission of Central Baptist College.
Required Qualifications:
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Master’s degree in Chemistry, Physics, or a related field.
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Preference will be given to candidates with prior college-level teaching experience.
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Ability to pass a background check.
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All applicants must support the Christian identity of the College and demonstrate a mature faith and Christian lifestyle.
Application Process:
Qualified applicants should complete the online application and submit the following materials to HR@cbc.edu:
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Current resume
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Official transcripts
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Statement of faith
weekend cook
Part time; 18-20 hours/week
Saturday 8am-6pm
Sunday 9am-6pm
Job Functions
Weekend cook prepares Saturday Brunch and Dinner, Sunday Lunch and Dinner. This position requires heavy lifting, walking, and/or standing for long periods of time. You will be required to manage other employees/student workers. Computer knowledge is necessary. Equipment to be used will be, but not limited to: Flat top grill, 6 burner stove top, fryers, steamer and steam kettle.
Experience Preferred
This position will begin mid-August
Job Application
Qualified candidates should complete a CBC Employment Application online as well as send a resume to hr@cbc.edu. Non-listed references may be contacted.
dessert Chef
Part-Time; 27.5 hours/week
Monday-Friday 6:30am- 12pm
Job Functions
Prepares desserts for daily meals, special events and campus events. Must be able to lift 50lbs or more. Able to stand for long periods of time. Must have knowledge of Large standing mixers, convection ovens, gas stove and more. Experience is a must.
Job Application
Qualified candidates should complete a CBC Employment Application online as well as send a resume to hr@cbc.edu. Non-listed references may be contacted.
computer technician
Computer Technician Responsibilities
Essential Job Functions
•Diagnoses and resolves end-user software, network or local printer problems, hardware problems and e-mail, Internet, and local-area network access problems.
•Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Zen Desk tracking system.
•Train end users on basic hardware, software, and network resources, on a one-one basis.
•Provides Microsoft Windows 10 operating systems support including training and support requests received for Microsoft Office Suite applications and other enterprise IT and business applications.
•Responsible for communicating with end-users regarding incident updates, phone calls and/or email notification. •Excellent oral and written communication skills, including the ability to interact effectively with staff, faculty, and students.
•Ability to maintain confidentiality and use discretion and judgment when handling sensitive data.
•Additional responsibilities as assigned.
•Must be able to work flexible hours as needed.
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General Requirements
•A positive professional attitude with strong background in customer service is a must.
•Excellent interpersonal and communications skills (verbal and written).
•Ability to effectively multi-task and adapt to a fast pace and continuously changing environment is required.
•Demonstrated ability to diagnose and troubleshoot problems in an effective manner.
•Demonstrated ability to capture and document all relevant details pertaining to a support issue.
•Ability to follow special instructions and other knowledge documentation to determine the appropriate path to resolution for customer before consulting and/or escalating issues to other service department staff members.
•Ability to think outside the box when diagnosing and troubleshooting Help Desk related issues where documentation may not readily exist.
•Handling all requests quickly and efficiently with high emphasis on a friendly, professional customer-service attitude.
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Qualifications/ Education
High School Diploma or GED required
Associate degree in Computer systems/ related field or 2 years of equivalent experience preferred
Experience in the maintenance, troubleshooting and upgrading of computer equipment is preferred
Experience with Microsoft Office software is required
Experience with modern Microsoft operating systems is required
Prior experienced in a Service Desk or Desktop Support role is preferred
Active certification in an active technical competency with Microsoft or CompTIA is highly desired but not required.
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Job Specifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.
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Working Conditions & Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Must have the ability to sit for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer terminal; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at normal levels and on the telephone speak in audible tones so that others may understand clearly in person and on the telephone; ability to understand and follow oral and written instructions; physical ability to lift up to 25 pounds.
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Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties are normally performed in an office environment.
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Other Duties
Perform any other related duties as assigned by the Director of Technology or other appropriate administrators.
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Job Application
Qualified candidates should complete a CBC Employment Application online as well as send a resume to hr@cbc.edu. Non-listed references may be contacted.